Frequently Asking Questions

Do you offer an engraving service?

All alternative wedding bands in my store are personalized, and come with the custom laser engraving. It is Free of cost and come with your purchase. You can choose any meaningful phrase, significant date, initials, love quote, or foreign language phrases to be engraved inside or outside the ring. You can choose as many characters as you want. It is suggested to choose up to 45 characters, since longer the text smaller the letters, and it is hard to read.

 

Do you accept custom requests?

I accept custom requests. You can send me any image, logo, fingerprints, heart rate to be engraved outside or inside the ring. I will start working on your order. Once it is ready I will send you an image of my work to you for your approval before making an engraving, and shipping it to you. The price of custom orders depends on the complexity of the work.

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Should the engraving fade away with time?

No, the engraving will not fade away. I use the highest quality modern laser technologies that do not leave any slightest error, making the engraving look flawless.

                             

Can I return a personalized ring?

All handmade, personalized, and custom-made products are not returnable, since they were made especially for a customer, and it will be impossible to change it without the damage to the design of the ring or resell it in the future, even if it is in perfect condition. Therefore, the custom-made items cannot be returned for refunds. If you have ordered a wrong size, and would like to make an exchange, contact the store. An additional restocking fee may apply.

 

Can I request a ring sizer from your shop?

If you are not sure regarding your ring size, after placing an order, you can request a ring sizer. I will send you the ring sizer first, you will try on to see what is your correct ring size, then I will send you the size that you need.

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How do I order my correct ring size?

Please note that all customized and personalized rings are not returnable. IT IS THE RESPONSIBILITY OF THE BUYER TO GET THE CORRECT SIZE. Because all alternative wedding bands are comfort fit, and they typically run a half size bigger, it is very important to get the correct size before placing an order. For instance, if you want to purchase the comfort fit ring in 6 mm width, please get sized for comfort fit in 6 mm width. Because even if they run a half size bigger, it also depends on how wide is your knuckle. Thus, I recommend, to get sized for comfort fit rings. Please make sure your ring size before placing an order. In case of Exchange, the shipping and handling cost will apply.

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Do you have a merchant warranty?

All bands in my store come with a merchant warranty that apples to defects and imperfections in the design of the ring. Such defects should be noticed upon receive of the package, communicated to the seller within 2 - 3 days, and return the package along with the tracking information within a week. Merchant warranty does not cover damage caused from normal wear and tear, such as minor scratches.

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Care instructions

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How to take care of my tungsten ring and to avoid any possible damage?

Tungsten rings are strong, durable, scratch resistant, but not scratch proof. Thus, it can get damaged if hit by a heavy object, or dropped to a floor. Your ring can give you many years of satisfaction, or can get damaged within a few days or weeks, depending on the maintenance it receives on a daily basis. Always treat your ring with care. In order to avoid any possible damage to your ring, please remove it anytime you go to the gym, exercise with dumbbells, or work with heavy objects such as a hammer.

*Avoid dropping or striking your ring by a heavy object
*Limit the contact with Chemicals
*Avoid the use of ultrasonic jewelry cleaners, because they can cause microscopic fractures in your ring.
*Do not use ultrasonic jewelry cleaners

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How long does it take for the shop to get back to me?

Please allow me up to 48 hours to get back to you. I will do my best to respond to all your requests as soon as it is possible.